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MarkeTrak TF Meeting

December 09, 2014
10:00 AM - 03:00 PM
ERCOT Austin
8000 Metropolis (Building E), Suite 100
Austin, TX 78744
Room 168
Teleconference: 877-668-4493
Meeting number: 657 328 673
Meeting password: MarkeTrak

Agenda

1.

Anti-Trust

 

 

10:00 am

2.

Introductions

 

 

 

3.

User Guide Updates

  • Instruction of populating ESI ID in escalation emails
  • Notification process when ERCOT registration automation is Off’
  • 10 day rule for reinstatement date
  • Incorporate Tips/Tricks from MarkeTrak Detailed 101 training

ERCOT/All

 

4.

 Review of 2014 Accomplishments

 

All

 

5.

 Customer Rescission RMGRR

 

Jim Lee/All

 

6.

MTTF Final Recommendations to RMS

  • Long Term: SLAs to be drafted for TDTWG
  • Mid Term Online Training for MarkeTrak Detail 101
  • Sort Term: MPs host WebEx training prior to Flight Testing

All

 

7.

Other Business Items

All

 

Scheduled marketraktf Meetings

Key Documents

Dec 5, 2014 - doc - 174.5 KB
Dec 5, 2014 - doc - 194.5 KB
Dec 8, 2014 - doc - 755.5 KB
Dec 9, 2014 - doc - 85.5 KB
Dec 5, 2014 - ppt - 1.8 MB
Dec 8, 2014 - doc - 8.4 MB

All information is posted as Public in accordance with the ERCOT Websites Content Management Corporate Standard.

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