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Client Services

ERCOT provides a wide range of services to the ERCOT market and its individual participants. Whether a seasoned Market Participant or a new entrant, ERCOT Client Services supports your business needs.

It is vital to the successful operation of the ERCOT Grid that communication with Market Participants is accurate, complete, and efficient. ERCOT supports this objective by providing a team of seasoned power industry, service professionals within Client Services. The Client Services Department provides a number of services to Market Participants, serving their needs from market entry to daily operations. Each Market Participant is assigned an Account Manager who serves as a single point of contact for ERCOT. Account Managers assist Market Participants with initial Registration & Qualification, as well as addressing day-to-day business needs. The services provided by Client Services Account Managers include:

  • Initiating and Revising Registration
  • Completing and Sustaining Qualification
  • Navigating through Market Rules
  • Business Transaction Inquiries
  • Operation and Business Issue Resolution
  • ERCOT Market Education
  • Facilitate Market Information Transparency
  • One-on-one and Market Notice Communications

As a Market Participant, your Account Manager is your single point of contact at ERCOT for any issues. To locate your Account Manager's extension, call Client Services at 512-248-3900.

Potential Market Participants may reach out to Client Relations via the ERCOT Help Desk at 512-248-6800 or 877-647-4357 (MIS-HELP). 

IN THIS SECTION

Account Management
ERCOT provides market participants with personalized help and one point of contact for managing business transactions and relationships.
Market Support
ERCOT provides the market with support services such as training, communications and dispute resolution.
MarkeTrak Information
Find the MarkeTrak application to track ERCOT retail market issues and data discrepancies, and locate the user guide.