! For matters related to Residential Electric Service or Power Outages
For inquiries related to electric service to end-use customers including outages, please call your electric utility or your Retail Electric Provider using contact information on your electric bill. Please visit the Consumer Information page of the Public Utility Commission of Texas website for additional resources including the Power to Choose program, and instructions for how to file a complaint.
General Public Information: (512) 248-6800
Submit Questions and Information Requests
Grid or Market Operations
Public: Please send an e-mail to firstname.lastname@example.org. Market Participants: Market Participant Support
To request records, data, or documents that are not available on this website, please submit a request through the information request portal. ERCOT will acknowledge receipt of the request and respond to most requests within ten business days of receiving the request. Requests for information will only be subject to the formal procedures of the ERCOT Information Request Policy if they are submitted through the information request portal.
Report Information Technology Issues
Please send an e-mail to ServiceDesk@ercot.com
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For comments or issues concerning ERCOT.com, please email the Web Team.
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Submit Ethics Report
Anyone who has suspicions of fraud, theft, illegal bribes, or other violations of ERCOT’s Ethics Agreement or Code of Conduct may submit an EthicsPoint report through the EthicsPoint website or by calling 1-866-ETHICSP (384-4277). Reporting parties may choose to remain anonymous.