With the new functionality provided by AMS meters to detect power outages and power restoration and to allow customers to request power outage/restoration notifications via Smart Meter Texas there is need for TDSPs to receive customer contact information via the 814_PC transaction.
This would be an additional segment to the existing 814_PC TX SET transaction for CRs and TDSPs, therefore this requires a system change control and a system change release of TX SET. This would allow Retail Customer’s to receive power outage and service restoration notifications when they are not at the premise, allowing them to make other plans as needed. It also uses the functionality of the AMS meter to assist the Retail Customer with outage and/or restoration information via an automated process through their contact preference (cell, home, office, neighbor telephone numbers and/or email address)
Reason:
Since the contact information may be different during a power outage than the normal information a customer provides for home, office or other telephone numbers found in the 814_PC it would be best to have a separate segment in the 814_PC to uniquely identify that segment as Contact Information for Power Outages and Service Restoration.
