FasTrak is the retail transaction issue resolution tool. However, the system currently in place does not include the capability to track issues by variables such as ESI ID or TDSP, and does not allow determination of issue aging. In addition, the tool cannot be queried and interfacing with the tool is somewhat cumbersome. The FasTrak tool needs to be made more user friendly and enhanced with features that will allow issues to be better tracked and manipulated by Market Participants for purposes of better managing the retail transaction issue resolution process.
Reason:
FasTrak is the retail transaction issue resolution tool. However, the system currently in place does not include the capability to track issues by variables such as ESI ID or TDSP, and does not allow determination of issue aging. In addition, the tool cannot be queried and interfacing with the tool is somewhat cumbersome. The FasTrak tool needs to be made more user friendly and enhanced with features that will allow issues to be better tracked and manipulated by Market Participants for purposes of better managing the retail transaction issue resolution process.
