Find ESI ID function on the TML failing to retrieve ESI IDs accurately in some cases
Next Step:
ERCOT found system problem -- 2 fields in Siebel database coded were commented out that TML was using. SIR has been implemented in February that corrects this problem. This should no longer be an issue for TML. This issue is closed with the ERCOT’s internal changes. ERCOT implemented SIR 11043 Feb. 2007
ERCOT found system problem -- 2 fields in Siebel database coded were commented out that TML was using. SIR has been implemented in February that corrects this problem. This should no longer be an issue for TML. This issue is closed with the ERCOT’s internal changes. ERCOT implemented SIR 11043 Feb. 2007
Per ERCOT this will require investigation within ERCOT to determine root cause and recommendation for solution, maybe a system issue and not a data problem- not sure. Update may be provided in December by ERCOT.
Background
Status:
Closed
Date Posted:
11/09/2006
Sponsor:
Green Mountain
Urgent:
No
Sections:
n/a
Description:
Find ESI ID function on the TML failing to retrieve ESI IDs accurately when Address and Zip Code are used as search criteria. However, if the search criteria are Address and City, the TML seems to retrieve ESI IDs accurately. In the example below, the TML retrieved a TEMP ESI ID but not the permanent one at the premise when Address and Zip Code are used as the search criteria.
Reason:
Failure to retrieve the correct ESI ID for sending an enrollment.
Potential for inadvertent gains and delayed enrollments.
