If a TDSP does not disconnect a premise in 3 business days and after that 3rd day if the disconnect is scheduled to be performed by the TDSP on a Friday, all CRs may not have staff available to take payments, make payment arrangements with customer, and request reconnect of service.
Next Step:
Change control was written to include Friday Authorization Flag/Indicator for DNPs that are overdue.
Change control was written to include Friday Authorization Flag/Indicator for DNPs that are overdue.
Background
Status:
Closed
Date Posted:
08/16/2006
Sponsor:
Terms and Conditions Task Force
Urgent:
No
Sections:
650_01
Description:
CRs would be required to have personnel available to support this issue which is not currently their process. This would increase their operating cost and management of the process.
Reason:
TDSPs must comply with their Tariff. The change to the 650_01 would help appropriately schedule Friday disconnect for non-payment when overdue 650_01 Disconnect for non-payment requests are encountered.
