Due to inaccessible meters problems,
TDSPs are unable to accurately determine customer’s specific need or request because of limited information,
To reduce the number of complete unexecutable, which are associated to cost by both the CR and TDSP and wasted trips by the TDSPs, along with negatively impacting customer satisfaction,
Several graybox or data segments of the 650 transaction need to be very clear on the instructions by both the sending and/or receiving of these transactions because both represent a form of communicating a Retail Customer’s request.
Reason:
Operational/System Impact: Repeated service calls to CR’s Call Center, increased transaction volume for those repeated request, which could increase cost to a CR if they are charged per transaction. Also, operational impacts results in numerous trips by the TDSPs to customer’s premise for the same request because of very limited or no detailed instructions and/or information. Customers are negatively impacted because of these numerous trips or unsuccessfully completing their request because of incomplete information and/or no contact name and phone to call for needed information or response why request could not be completed.
Market Impact: This also results in customer’s satisfactions because work may have been scheduled with electricians, tree trimmers, and/or maintenance personnel, also customer inconveniences because of time required to re-schedule the service call or customer availability to be at the premise to meet with crews, if needed. There are many areas within the 650 transactions that should be very clear on what is expected and when on both the receiving and sending of the transactions. There are cost involved on all sides of this issue, which some could not be measured because it would involve customer cost at well.
There are many areas within the 650 transactions that should be very clear on what is expected and when on both the receiving and sending of the transactions. There are cost involved on all sides of this issue, which some could not be measured because it would involve customer cost at well.
