Contact Us

Employee Directory

512-248-6800, option 2

Job Vacancies

Careers

Vendor Registration Forms and RFPs

Procurement

Client Services for Market Participants

512-248-3900, option 1 for Wholesale, option 2 for Retail
ClientServices@ercot.com

Information Requests

To request records, documents or legal information that is not available on this website, please submit a request. ERCOT will acknowledge receipt of the request and respond to most requests within ten business days of receiving the request.
info@ercot.com

HelpDesk - Information Technology Issues (Console Operations)

Report technical issue related to data and system administration, automated communications, or other IT issue to:
512-248-6800, option 3, or HelpDesk@ercot.com

Media Relations

Media@ercot.com
512-225-7213

Front Desk Security

ERCOT Austin - 512-225-7000
ERCOT Taylor - 512-248-3000

Email Distribution Lists

ERCOT Email List Manager Opens new browser window

Report Website Comments

For comments or issues concerning ERCOT.com, please email the Web Team

Submit Ethics Report

Anyone who has suspicions of fraud, theft, illegal bribes or other violations of ERCOT’s Ethics Agreement or Code of Conduct may submit an EthicsPoint report through the EthicsPoint website Opens new browser window or by calling 1-866-ETHICSP (384-4277). Reporting parties may choose to remain anonymous.

OTHER RESOURCES OUTSIDE ERCOT

Find or switch electric providers

PUC 866-797-4839 or www.PowerToChoose.org Opens new browser window

File a complaint about an electric provider

PUC 888-782-8477 or www.puc.state.tx.us Opens new browser window

Report a local power outage

Call the transmission provider number on your electric bill