When the CR sends in the cancel if they have added a penalty for a previous billing to the original invoice (wrong invoice) and they try to cancel only the dollars for the canceled kwh, the cancel gets rejected because the amounts don't match. We do need the invoice number to match because our invoice number is the originating tran ID and that is the only way the system will know what month the CR is trying to cancel and can attach to the correct account. What we need is if the original CR invoice had a penalty attached that the cancel dollars don't have to match the original billing.
Next Step:
Update the BIG08 "01" gray box to indicate that the 810 original and 810 cancel do not have to match.
Update the BIG08 "01" gray box to indicate that the 810 original and 810 cancel do not have to match.
Background
Status:
Implemented
Date Submitted:
07/03/2006
Submitter Name:
Suzette M. Sondag
Submitter Company:
EC Power
Emergency:
No
Sections:
810_03
Description:
When the CR sends in the cancel if they have added a penalty for a previous billing to the original invoice (wrong invoice) and they try to cancel only the dollars for the canceled kwh, the cancel gets rejected because the amounts don't match. We do need the invoice number to match because our invoice number is the originating tran ID and that is the only way the system will know what month the CR is trying to cancel and can attach to the correct account. What we need is if the original CR invoice had a penalty attached that the cancel dollars don't have to match the original billing.
