8/2/21, 4:18 PM

M-C080221-01 Digital Certificate Installation Process Software Outage

NOTICE DATE: August 2, 2021

NOTICE TYPE: M-C080221-01 Outage Retail/Wholesale

SHORT DESCRIPTION: Digital Certificate Installation Process Software Outage

INTENDED AUDIENCE: User Security Administrators (USAs)

DAYS AFFECTED: August 2, 2021 

LONG DESCRIPTION: The vendor certificate software used by ERCOT's Market Participant Identity Management (MPIM) is experiencing an outage with installations of Digital Certificates.  At this time, any attempt to install a Digital Certificate for users of the ERCOT Market Information System (MIS) will result in an error and will fail to complete.

ERCOT is currently working with its vendor to remedy the outage and will issue another Market Notice when functionality is restored.

CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at

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