TX SET Meeting
December 11-12, 2000
Service order workshop
request and inclusion in the 650
Issues/Questions:
·
How can the TDSP tie disconnects and re-connects
together? Will the original transaction
reference number be included on the re-connect even though it is a separate
service order? (BGN06) Always, when? Based on what?
·
Which Transactions can be cancelled? (BGN06)
·
Which transactions can be updated? (BGN06)
·
Can we specify/recommend a standardized structure for
the name fields (Last, First Middle) or something? (N102)
·
Will Customer Name and Contact Name be required? (N102,
PER02)
·
Is phone number (for customer contact) required or
conditional? (PER04)
·
Why is the Service Address required? The TDSP will not load the data, is there
really a value to sending it? (N3, N4)
·
For the Meter Number, can a request for all meters to be
read be accomplished by putting “ALL” in the Meter number field or some other
way? (REF~MG)
·
Is Out of Cycle Read and Non-standard Date the same
thing? Don’t these need to be
combined? Will some requests need a
re-bill (high bill) and others not need re-bill (read needed for
air-conditioning repair person)? Can we
remove Non-standard?
·
Need to define Priority codes (YNQ)
·
Can disconnect location be worked into the priority code
solution?
·
Pole Number for lighting – Conditions and put gray box
under directions.
·
Should “not before time” be a specific field or included
in comments (DTM~843 or MTX)
·
Review codes for the REF segments describing the details
of the 8 categories on p.11 (Tactica document).
·
Are there any comments that are required on the request
or the response?
·
Is Customer Name, Service Address or Contact Info
necessary on a response?
·
Is there a need for alternative location in disconnect
unexecuted considering we only can ask for standard or premium?
·
Can Meter Maintenance Category B be included in
Facilities Investigation?
·
Include completion data and time for all completed
service orders (ex. completed unexecuteable at 12:00 on 11/21 because of bad
dog), the TDSP may want the time/date for dispute resolution?
·
Removed Alternate location – is there a need to keep it?
·
Can “Meter Test” a separate category? Can we move tampering to Meter Maintenance
category A? Remove meter maintenance
Category B
·
Proposal:
Category A - remove this
category
·
Proposal:
Category B – remove this category
·
Proposal:
Facilities Investigations - include crossed meters and possible damage
(move from category B).
·
Proposal: “Meter Test” in a separate category under
Facilities Maintenance
·
Proposal:
Install lock-band, remove lock band, meter based angle adapter “elbow”,
dual socket adapter, verify meter data and tampering suspected to Meter
Maintenance. (There are cases when the TDSP expects the customer to call for
certain requests, tampering is not a phone call that the TDSP expects to
receive from the customer.)
·
Assumption: A
priority code is always “required” (1 for standard service, 2 for priority – or
whatever is decided)
·
Purpose codes need to be echoed back on response,
required for both requests and responses.
·
On the responses to requests for multiple meter
re-reads, how can we tie the meter number to the read that is associated with
it?
___________________________________________________________________________________________________
650(01) Request (Requests and Updates to Original Request)
___________________________________________________________________________________________________
Request
Types:
· Original Request
· Update or Change
Original
· Cancel
Request
Categories:
Disconnect Non-pay Request
Disconnect Clearance Request
Reconnect – Non-pay Request
Reconnect – Clearance Request
Technical/Environmental Request
Out of Cycle Read Request
Re-read Process Request
Meter Exchange Request
Lighting Request
Facilities Investigation Request
Meter Maintenance Request
Service
Order Requests:
BGN02: Transaction Reference Number.
Required on Original, Update/Changes, Cancel transactions
BGN06: Transaction
Life Cycle #. Used on Update/Changes or
Cancel transactions “Refers to the BGN02 of the original Service Order
Request. This number will be tracked in
the BGN06 through the life cycle of the Service Order Request Process”. Gray box “BGN02” not BGN01
· Required for
request types: Reconnect for Non-Pay, Reconnect Clearance,
BGN07: DEFINE CODES HERE
· Disconnect (72)
· Reconnect (79)
· Technical
Environmental (IN)
· Read (RD)
· Meter Exchanges
(KH)
· Lighting (AN)
· Facilities
Investigation (XZ)
· Meter
Maintenance (13)
· Meter Test (38)
BGN08: Add codes for
“original” and “update”
N1: Indicate Customer Name, recommended structure? Or customer name
as it appears in the senders system?
N2: Additional Customer Name optional
PER02: Customer contact name Required. May be different than the Customer Name in the N1.
PER03: Phone number, required if available (conditional).
REF~MG: Meter Number (this REF will repeat to
include all meter numbers that are being tested)
· Required for
request types: Out of Cycle Read, Meter Exchange, Meter Maintenance
Test
REF~SU: Life support – STILL UNDECIDED
REF~8X: Transaction
Category or Type. Purpose code for
Request category (List for all of the codes in the Tactica Document, p.11)
· Valid codes for
Disconnect (72):
·
REF02: DC001 - Disconnect for Non-pay
·
REF02: DC002 - Disconnect for customer Requested
Clearance
· Valid codes for
Reconnect (79):
·
REF02: RC001 - Reconnect after Disconnect for Non-pay
·
REF02: RC002 - Reconnect for Customer requested
Clearance
· Valid codes for
Technical Environmental (IN):
·
REF02: TE001 - Radio/TV Interference
·
REF02: TE002 - EMF
·
REF02: TE003 - PCB
·
REF02: TE004 - Audible Interference
·
REF02: TE005 - Power Quality
·
REF02: TE006 - Tree Trimming
·
REF02: TE007 - Right of Way Cut
· Valid codes for
Read (RD):
·
REF02: RD001 - Special out-of-cycle read
·
REF02: RD002 - Re-read
·
Valid codes for Meter Exchanges (KH):
·
REF02: ME001 - Exchange with AMR
·
REF02: ME002 - Exchange with OMR
·
REF02: ME003 - Exchange with IDR
·
REF02: ME004 - Exchange with TOU
·
REF02: ME005 - Exchange with Demand Meter
·
REF02: ME006 - Exchange with kVAR Meter
·
REF02: ME007 - Exchange with kWh
·
REF02: ME008 - Exchange with Electrical Pulse Metering
·
REF02: ME009 - Exchange (like for like)
·
REF02: ME010 - Upgrade
·
REF02: ME011 - Damaged
·
REF02: ME012 - Dead Meter
· Valid codes for
Lighting (AN):
·
REF02: LT001 - Security Light/Guard Light
·
REF02: LT002 - Street Light w/ESI ID
· Valid codes for
Facilities Investigation (XZ):
·
REF02: FI001 - Relocation of Service
·
REF02: FI002 - Relocation of Facilities
·
REF02: FI003 - Plan Review
·
REF02: FI004 - Dead Animal
·
REF02: FI005 - Transformer Open
·
REF02: FI006 - Fire Ants
·
REF02: FI007 - Wire
·
REF02: FI008 - Pole
·
REF02: FI009 - Transformer
·
REF02: FI010 – Crossed Meters
·
REF02: FI011 – Possible Damage
· Valid codes for
Meter Maintenance (13):
·
REF02: MM001 - Install Lock-band
·
REF02: MM002 - Remove Lock-band
·
REF02: MM003 - Meter based Angle Adapter “elbow”
·
REF02: MM004 - Dual Socket Adapter
·
REF02: MM005 - Verify meter Data
·
REF02: MM006 - Tampering Suspected
· Valid codes for
Meter Test (38):
·
REF02: MT001 - Meter Test
YNQ09: CAL - Call Ahead Question
· Required. This requires PER03 to be populated.
· Conditional if
Customer Requires a call before work is performed
·
Conditional for request types: Disconnect for
Clearance, Reconnect Clearance,
Technical/Environmental, Out of Cycle Read, RE-read Process, Non-standard date
Re-test, Meter Exchange, Facilities Investigation, Meter Maintenance Test
YNQ09: PDL - Premium Disconnect Location: Will the requester pay for a premium
disconnect?
· Required.
DTM~211: Date Requested
· Required for
request types: Disconnect for Non-pay, Disconnect for Clearance, Reconnect
for Non-Pay, Reconnect Clearance, Out of Cycle Read
· Conditional for
request types: Lighting, Facilities Investigation,
Technical/Environmental, Meter Maintenance Test, Meter Exchange
REF~PH: Priority Code - PRIORITY
CODES NEED TO BE DEFINED (1=standard,
2=priority), based on TDSP tariffs
· Required for
request types: Disconnect for Clearance, Reconnect for Non-Pay,
Reconnect Clearance, Out of Cycle Read, Re-read Process, Non-standard Date
Request, Facilities Investigation
· Conditional for
request types: Meter Maintenance Test
DTM~843: Not Before Time. Gray box to indicate instructions
·
Required if applicable.
·
Conditional for request types: Disconnect for
Clearance
MTX~ACC:
Directions (Access Instructions) – 80 characters max
· Conditional for
all request types, required if directions add value.
MTX~RPT: Consumer Comments (Report
Remarks) – 80 characters max.
· Required for
request types: Facilities Investigation
· Conditional for
request types: Disconnect for Non-pay, Disconnect for Clearance,
Reconnect for Non-Pay, Reconnect Clearance, Technical/Environmental, Out of
Cycle Read, Re-read Process, Non-standard Date Request, Meter Exchange,
Lighting, Meter Maintenance Test
Required
fields on Request:
·
Transaction Reference Number
·
ESI ID
·
Service Order Type
·
Utility Name & DUNs
·
REP Name & DUNs
·
Customer Name
·
Service Address Street
·
Service Address City & State
·
Service Address Zip
·
Customer Contact Name
·
Contact Phone #
Changes
on request:
Changed Non-standard date to “required” in
the date requested DTM~121 on .xls.
Changed Facilities Investigation date to
“conditional” in the date requested DTM~121 on .xls.
Changed Technical/Environmental date to
“conditional” in the date requested DTM~121 on .xls.
Changed Meter Maintenance Test date to
“conditional” in the date requested DTM~121 on .xls.
Changed Meter Exchange date to “conditional”
in the date requested DTM~121 on .xls.
MTX segments limited to 80 characters each
Service Order Number conditional for al
Responses “Required if issued”
Change Transaction reference number and
lifecycle number to be “required” for all responses?
___________________________________________________________________________________________________
650(02) Response (Completion, Change or Cancel Response) - based on the old
650_03 from 10/20/00
___________________________________________________________________________________________________
Response
Types:
·
Reject
·
Completed unexecuteable
·
Completed as requested
Response
Categories (renamed):
Disconnect for Non-pay Response - Competed
Disconnect for Non-pay Response – Unable to
Complete (not generated from re-connect)
Disconnect for Non-pay Response – Was never
disconnected – reconnect request received
Unable to do work within the time Window
Disconnect Clearance Response - Competed
Disconnect Clearance Response – Unable to
Complete
Reconnect – Non-pay Response - Competed
Reconnect – Non-pay Response – Unable to
Complete
Reconnect – Clearance Response - Competed
Reconnect – Clearance Response - Unable to
Complete
Technical/Environmental Response - Competed
Technical/Environmental Response – Unable to
Complete
Out of Cycle Read Response - Competed
Out of Cycle Read Response – Unable to
Complete
Re-read/Potential Error Response - Competed
Re-read/Potential Error Response – Unable to
Complete
Meter Exchange Response - Competed
Meter Exchange Response – Unable to Complete
Lighting Response - Competed
Lighting Response – Unable to Complete
Facilities Investigation Response - Competed
Facilities Investigation Response – Unable
to Complete
Meter Maintenance (category A) Response -
Competed
Meter Maintenance (category A) Response –
Unable to Complete
Response
Elements:
BGN06: Transaction Life Cycle #.
Gray box “BGN02” not BGN01.
·
Required for all response types
BGN07: Same codes as used in the
BGN07 on the 650_01
BGN08: Add
code for “Reject”(U) – we already have “completed as requested” (51) and
“completed unexecutable” (9). Completed
unexecuteable requires a reason in REF~1P.
May need to add a pending status depending on the results from TAC on
the Permit Issue.
REF~1P: Reason
Codes for “completed uneceuteable” in the REF02: NEED TO BE DEFINED/REVIEWED BY SERVICE ORDER GROUP.
Condition:
When 650_01 BGN0 (72) for Disconnect. Need a code to indicate “Received
Reconnect Order”
REF~7G: Add
REF code for Reason Codes for “reject”
in the REF02: NEED TO BE
DEFINED/REVIEWED BY SERVICE ORDER GROUP
REF~OW: Utility Service Order
Number
·
Required if Issued
REF~LW: Disconnect Location
·
Required for response types: Disconnect
Non-pay
REF~??: Alternative Location
·
Conditional for response types: Unable to do
Work within Time Window
REF~1P: Action Code (No Action
Needed - NAC, or Follow-up Needed - FUP)
·
Required for response types:
Technical/Environmental, Facilities Investigation
REF~MG: Meter Number
·
Required if work is performed at the Meter, excluding
temporary clearance.
MEA~AF: Readings
·
Required if work is performed at the meter, excluding
temporary clearance.
·
Required for response types: Out of Cycle
Read, Re-read Process, Non-standard date request
Gray box: “Required if
work performed at the meter”
·
Conditional for response types: Disconnect
Non-pay, TDSP could not RR with No Customer Contact
DTM~MRR: Meter Reading Date
·
Required if work is performed at the number, excluding
temporary clearance...
·
Required for response types: Out of Cycle
Read, Re-read Process, Non-standard date request
·
Conditional for response types: Disconnect
Non-pay , TDSP has Disconnected, TDSP could not RR with No Customer Contact
DTM~243: Actual Complete Date and
Time
·
Required if Completed.
·
Required for response types: Disconnect for
Non-pay, Disconnect Clearance , TDSP has Disconnected , Re-connect
Clearance, Technical/Environmental, Out
of Cycle Read, Meter Exchange, Lighting, Facilities Investigation
DTM~853: Meter Test Date
·
Required for Meter Test.
YNQ09: RES - Results (good/bad)
·
Required for response types: Re-read
Process (Meter Test), Non-standard date request,
·
Conditional for response types: TDSP could not
RR with No Customer Contact
MEA~AF: Actual Read
·
Required for response types: Out of Cycle
Read, Re-read Process, Meter Test
·
Conditional for response types: Disconnect
Non-pay , Reconnect for Non-pay
MTX~RPT: Comments
·
Conditional.
Required
fields on Responses:
·
Transaction Reference Number
·
ESI ID
·
Service Order Type
·
Utility Name & DUNs
·
REP Name & DUNs
___________________________________________________________________________________________________
650(03) Response (Reject Response)
___________________________________________________________________________________________________
·
Includes 1P and 7G segments for reasons. Service Order Group needs to
standardize/approve reasons for the rejected transaction.
___________________________________________________________________________________________________Lighting
Discussion:
___________________________________________________________________________________________________
·
Provide list of
lighting to the Service Order Group
·
Field check
·
Needs tag
·
Pole paint
·
Rate conflict investigation
·
Cut underground feed
·
Electrical fault
·
Customer request
·
Tree trim (streetlight)
·
Move facility
·
Change and replace streetlight
·
Install streetlight
·
Reconnect streetlight
·
Lights out
·
Dim light
·
Light hanging
·
Lights in vicinity out
·
Pole leaning
·
Light on all-day
·
Light goes on and off
___________________________________________________________________________________________________Other:
___________________________________________________________________________________________________
814
Issues/ David (AC)
·
Three REF segments added by AC – the 814_14 (Drop to
POLR to POLR) and 814_22:
REF~AQ –
distribution loss code, REF~PRT (in NM1 loop), REF~SPL Station ID
·
814_08 life cycle number – refers to the BGN02 of the
814_01 or 814_16 will be tracked in the BGN06 of the 814_08.
·
Southwest Power Pool – instead of “Southern” –814_04,
814_05, 814_20
Other
·
Is there a transaction needed to change an existing
service order request? No, make this
part of the 650_01.
·
A “reconnect request” would cancel a pending “disconnect
for non-pay.”
·
Unresolved Issue: How will the TDSP cancel a Service
Order? Can the TDSP update/change the
status of and existing service order request?
·
January 10-12,
Wednesday @1:00, Thurs 8:30-5:00, Friday 8:30-12:30 hosted by Entergy in
Austin. Location to be determined.
Attachments:
Meeting Minutes 12/11-12/00
Attendees:
Larry
Shields Xcelenergy Rohni Patel Reliant
Jill
Prince TXU Heidi Schrab Reliant
BJ
Flowers TXU Mike
McCarty ERCOT
Cary
Reed AEP Sharon
Polliard AEP
Johnny
Robertson TXU Susan Neel Reliant
Kim
Wall Green Mountain Nancy Hetrick Enron
Bruce
White TXU Malia
Blaine TXU
Fred
Plett Logica Dave
Robeson Entergy
Aundrea
Williams Reliant