Project Number 50007

Project Title	Enhancement to FasTrak Tools	Source	Market
Priority	1.0a	Committee	RMS
Rank	0.03	Source Doc	SCR738
Status	Completed	CBA Score	20
Market Impact	Retail Market	Net Benefit	18300000
Current Year Budget	2005 $500k-$1M	Next Year Budget	2006 $1M-$3M
Project Summary	FasTrak is the retail transaction issue resolution tool. The system currently in place does not include the capability to track issues by variables such as ESI ID or TDSP, and does not allow determination of issue aging. In addition, the tool cannot be queried and interfacing with the tool is somewhat cumbersome. The FasTrak tool needs to be made more user friendly and enhanced with features that will allow issues to be better tracked and manipulated by Market Participants for purposes of better managing the retail transaction issue resolution process.
Benefit Summary	Significant direct cost savings and time efficiencies for CRs and TDSPs. CBA estimates varying amounts of savings depending on size of market participant.
Comments	Please refer to MarkeTrak Information for the latest user guides and a link to the MarkeTrak application.