Retail Operations Issues

Wed, Nov 18, 2020 11:08 AM

R-A111720-02 Final Retail transaction processing issues reported on November 17, 2020 have been resolved.


NOTICE DATE: November 18, 2020

NOTICE TYPE: R-A111720-02 Retail

SHORT DESCRIPTION: Final - Retail transaction processing issues reported on November 17, 2020 have been resolved.

INTENDED AUDIENCE: Retail Operations

DAYS AFFECTED: November 16, 2020 to November 18, 2020

LONG DESCRIPTION: In Market Notice R-A111720-01, ERCOT reported that the receipt and processing of certain retail transactions had been delayed due to a outage on a third-party service provider's system. As noted, the third-party service provider is not an ERCOT Market Participant or Vendor. 

As of 7:00 AM, November 18, 2020, the outage has been resolved and all queued transactions have processed. 

ADDITIONAL INFORMATION: Please review the ERCOT website for previous Market Notices related to this subject.

CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at ClientServices@ercot.com.

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mm