Retail Operations Issues

Tue, Nov 17, 2020 12:50 PM

R-A111720-01 Retail transaction processing issues

NOTICE DATE: November 17, 2020

NOTICE TYPE: R-A111720-01 Retail

SHORT DESCRIPTION: Retail transaction processing issues

INTENDED AUDIENCE: Retail operations

DAYS AFFECTED: November 16, 2020 and ongoing

LONG DESCRIPTION: The receipt and processing of certain retail transactions has been delayed due to an outage on systems belonging to a third-party service provider that processes transactions on behalf of Load-Serving Entities (LSEs). The entity experiencing the outage is not an ERCOT Market Participant or Vendor. At this time, the number of affected transactions is not definitively known.

ERCOT encourages all LSEs that utilize a third-party service provider to verify their transactions are being processed as expected and reach out to their provider with any required action.

ERCOT will provide more information with respect to the restoration of processing services when it becomes available.

CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at

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