Outages Retail; Retail Operations Issues

Thu, Oct 01, 2020 10:27 AM

R-A100120-01 ERCOT's retail processing was interrupted the evening of September 30th, 2020 at approximately 6:30pm.


NOTICE DATE: October 1, 2020

NOTICE TYPE: R-A100120-01 Retail Transaction Processing Issue

SHORT DESCRIPTION: ERCOT's retail processing was interrupted the evening of September 30th, 2020 at approximately 6:30pm.

INTENDED AUDIENCE: TDSPs, LSEs

DAYS AFFECTED: October 1, 2020

LONG DESCRIPTION: ERCOT experienced an unplanned outage of a retail transaction processing server.  Systems are processing as expected as of this time but backlogs continue to clear.  ERCOT operations is investigating any out of sync conditions and will be following up as required.

ACTION REQUIRED: Market Participants are asked to verify retail responses expected from ERCOT the evening of September 30th were successfully received.

CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at ClientServices@ercot.com.

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dg