NOTICE DATE: January 31, 2019
NOTICE TYPE: R-A013119-03 Retail
SHORT DESCRIPTION: Final – Retail transactions processing issues
INTENDED AUDIENCE: Retail Operations
DAY AFFECTED: January 31, 2019
LONG DESCRIPTION: ERCOT has resolved the issue resulting in retail transactions processing at a degraded capacity. A configuration issue was identified following hardware maintenance which unexpectedly caused degradation to performance. Processing has been validated and backlogs cleared almost immediately.
CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at ClientServices@ercot.com.
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