NOTICE DATE: March 22, 2024

NOTICE TYPE: M-D032224-01 Operations

SHORT DESCRIPTION: Weatherization Customer Service Management (wCSM) Training

INTENDED AUDIENCE: Authorized Representatives, Backup Authorized Representatives, User Security Administrators, and others involved in PUC weatherization rule compliance activities for Transmission Service Providers.

DAYS AFFECTED:  April 11, 2024, 13:00 – 15:00

LONG DESCRIPTION:  The ERCOT Weatherization Team will be hosting a Transmission Service Provider training on the new system for submitting declarations of Weather Preparedness on April 11, 2024, 13:00 - 15:00. 

This training will include wCSM portal access, DoWP submissions, NOI interaction, communications with ERCOT, and cure periods.

ERCOT has developed a Weatherization Customer Service Management (wCSM) module on the ServiceNow platform. The software will be available via a new “ERCOT Weatherization and Inspection Market Participant Portal,” which will serve as a “one stop shop” for all required interactions between ERCOT and Market Participants associated with weatherization matters.

 The wCSM will:

1. Replace the DocuSign platform for submitting to ERCOT Declarations of Weather Preparedness (DoWP) by June 1st and December 1st each year.
2. Provide an enhanced process for Notices of Inspection (NOIs) correspondence by providing a link in the NOI email to the Authorized Representative and Backup Authorized Representative. This link will lead the Market Participant to a digital form in the wCSM portal where it can respond with requested logistical information (confirmation, local contact info, PPE details, etc.).
3. Provide a forum to ask questions regarding specific inspections, inspection reports, etc. by opening support cases.
4. Provide a repository where Inspection Reports can be viewed, downloaded, etc.
5. Provide a forum for submitting semi-monthly cure period progress reports if compliance deficiencies are identified.

Included below is the in-person location and virtual WebEx training details for the Transmission Service Provider training on the new system for submitting declarations of Weather Preparedness.

Additional Virtual Only Training Opportunities:

ACTION REQUIRED:  A Market Participant’s User Security Administrator (USA) will coordinate access to the wCSM portal assigning required Roles to digital certificates.

ADDITIONAL INFORMATION: This training will be available in person and virtually and will be recorded.  Four additional un-recorded virtual-only training opportunities will also be available at the dates/times noted above.

CONTACT: If you have any questions, please contact your ERCOT Account Manager. You may also call the general ERCOT Client Services phone number at (512) 248-3900 or contact ERCOT Client Services via email at ClientServices@ercot.com.

If you are receiving email from a public ERCOT distribution list that you no longer wish to receive, please follow this link in order to unsubscribe from this list: http://lists.ercot.com.

dg