ERCOT Switching Sure Electric Customers to Alternate Providers
Electric Reliability Council of Texas, Inc., grid operator for most of the state, announced today that customers of Sure Electric (DBA Riverway Power Company), are being switched this week to providers-of-last-resort (POLRs) due to the company’s default on financial obligations to ERCOT.
The number of customers being switched is 6,202, including 6,179 residential and 23 small non-residential customers. The size of the associated load is approximately 286 megawatt-hours per day.
Residential customers by transmission provider are:
AEP Central 678
Texas New Mexico Power 195
AEP North 50
Sharyland Utilities 13
ERCOT will work with transmission providers and affected retail electric providers to begin the switching process today. Most switching will be completed by Friday.
Customers who are transitioned from Sure Electric to a designated POLRs will be notified in accordance with Public Utility Commission (PUC) rules which require both the defaulting retail electric provider and the new provider to notify the customer.
The POLR service is designed as a temporary safety net assuring continuous electric service if a retail electric provider leaves the market, and customer accounts are not sold or transferred to a competitor. POLR rates may be high priced due to planning costs, so any Sure Electric customer who receives notice that they are on a POLR rate, should immediately review the notice and contact the provider or a different provider to enroll in another plan.
TO SHOP FOR A NEW PRICE PLAN
Customers may shop for a new price plan at the PUC’s Power to Choose Web site:
Providers-of-last-resort are listed on the PUC web site: http://www.puc.state.tx.us/
FOR QUESTIONS AND ASSISTANCE
Electric customers who have questions should contact the PUC Consumer Hotline, 1-888-782-8477, or go to the PUC’s Consumer Web Site.
ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. Its members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities, transmission and distribution providers and municipally owned electric utilities.