Energy Emergency Level 2

Please Reduce Electric Use Now: Risk of Controlled Outages

We have entered the second stage of emergency operations because of low power reserves. There are no controlled outages at this time, although they may be needed later. Please safely reduce electric use now and create a plan to stay safe if ERCOT instructs local utilities to begin implementing outages.

Safely reducing electric use is critical at this time. Conservation tips, such as turning off lights and appliances, are available on the Public Utility Commission’s Power to Save Texas website.

What We’re Doing Now

We are reducing demand on the system by:

• Calling on power from other electric grids.
• Using an Emergency Response Service to quickly reduce electric use at commercial and small industrial businesses.
• Interrupting power from large industrial customers that have agreed to have their electricity turned off during an emergency.
• Using demand response resources to address tight operating conditions.

Note: We do not own or operate generating units.

 Critical Medical Needs Reminder

• If you have critical medical needs, contact your local electric utility and have a backup plan in case controlled outages are needed.

 Electric Grid Description

A level 2 energy emergency means operating reserves in the Texas grid are less than 1,750 megawatts and are not expected to recover within 30 minutes. One megawatt serves about 200 Texas homes. Controlled outages may be needed to preserve the reliability of the electric system.

See ERCOT’s news releases or this overview of emergency conditions for more information. 

Customer Assistance

Public Utility Commission Consumer Hotline: 1-888-782-8477

Office of Public Utility Counsel Consumer Assistance: 1-877-839-0363